Your Questions Answered
Pick Up Orders
We do offer pick up locations in Oshawa, Whitby, and Kawartha Lakes (Bethany).
Pick up prices are $20.00 per pail of Treated Winter Salt or $20.00 per pag of Pet Friendly Ice Melter. Taxes included.
Pick up locations are self serve and only accept cash or e-transfer.
8:00AM – 8:00PM Seven Days a Week All Season Long
To place a pick up order please TEXT (note calls are not accepted)
Kawartha Lakes – Ski Hill Road in Bethany Ontario – 289-939-2200
Oshawa – Near Grandview and Bloor – 289-939-2200
Whitby – Near Taunton and Thickson – 289-939-2200
Yes,
For every ten pails, bags, or a combination of both picked up at one time we will get you a free pail of Treated Winter Salt.
Buy 10 Get One Free!
If you are interested in picking up greater than 20 items at one time you will be eligible for wholesale rates.
Please contact info@ordersalt.ca to inquire.
When you text the number provided to place an order we will give you the address of the pick up location. You are welcome to pick up your order anytime during the opening hours listed above.
Each pick up location has a cash box with envelopes and a slot for you to deposit your payment.
There are signs posted with clear instruction at each location.
Yes! We encourage you to drop off empty used pails at any pick up location.
We support recycling, the pails will be washed, sanitized and re-used again.
We do not offer any discounts or money back for returned pails.
Delivery Questions
No minimum orders and if you are located in our main delivery zones listed on our homepage there is no charge for delivery.
That’s right FREE Delivery!
If you are located outside of our main delivery area we may still be able to service you. Please email info@myicemelter.ca
With the help of our Delivery & Retail Partners we service a large area.
Here is a list of our current service areas:
Toronto, Mississauga, New Market, Richmond Hill, Brampton, Barrie, Innisfill, Scarborough, Vaughan, Markham, Durham Region , North York, Richmond Hill, Mill Brook, Cavan, Ajax, Oshawa, Pickering, Bowmanville, Courtice, Whitby, Newcastle, Port Perry, Peterborough, Lindsay, Hampton, Brooklin, Cobourg, Port Hope, Bewdley, Orillia, and all surrounding areas!
Unsure about your area? Email us at info@myicemelter.ca
Our goal is to complete all deliveries within three days, however most are completed within in two days or less.
From time to time events beyond our control such as sever weather, accidents or break downs may cause a delay. If delays do occur we will communicate with you to find a resolution.
We guarantee your order will be delivered within a maximum of five days. Should your order be delayed more than five days we will either offer a discount, free additional product(s) or refund you in full. No refunds or discounts will be offered or processed before five days.
No, you do not need to be home, we deliver just like all the other big companies. You will receive delivery notifications and a picture for delivery confirmation once completed. We will leave the product at the front door or garage door. You may also request an area to leave the products in the notes area when completing an order.
We deliver 24 hours a day, seven days a week. Don’t worry we won’t disturb you while we deliver. We never knock on doors and are as quiet as possible. If you live in a rural area of have a long driveway we may opt to leave the product in a safe place at the top of the driveway if its late at night or there are loose dogs.
If we delivered the wrong products or they arrived damaged we will reschedule a new delivery to exchange the products with the correct ones.
Should we deliver to the wrong address by mistake we will retrieve the product from the wrong address and deliver to you free of charge.
If we delivered to the correct address as per the order details you submitted we will not be responsible for the error. It will be your responsibility to retrieve the product or place a new order.
When you place an order you will receive an order confirmation with all the details you submitted. You must email us with two hours to correct any wrong information. Once your order has been routed it cannot be changed.
Every location must have its own separate order. Unfortunately due to our order volume and they way our routing software works we have a limit of one delivery address per order.
We encourage you to place multiple orders if you wish to have products delivered more than one location.
Product Questions
Nature’s Force 100% natural and eco-friendly formulations makes it a safe and highly effective de-icer. It’s been specially formulated to be used around pets, children, hardscapes, softscapes and vegetation. It contains natural occurring trace minerals and micronutrients to provide a long last residual effect.
Pet Friendly and Gentle on Paws.
We use this at home around our dogs and never have an issue with their paws.
We have never had a complaint about our products causing damage to decks, concrete, or interlock.
With that said it is still important to ensure you use our products correctly.
Our products work much better than tritonal rock salt meaning you need to use less to get better results. Avoid piles when spreading, the color of our ice melters helps ensure you don’t over spread it.
Our Treated Salt and Nature’s force are safer than when compared to traditional rock salt. However if you are looking for the best option we recommend the Nature’s Force. It 100% natural, eco-friendly and was specially designed to be safer for pets and children.
Treated Salt is made from mixing traditional rock salt with various food safe chemicals and compounds.
This mixture allows the product to work at much lower temperatures, last longer, become less corrosive, and melt snow and ice fast due to its thermo properties when it contacts snow or ice.
Treated Salt out performs rock salt in every category.
We do offer bulk and wholesale ordering. Please note that a minimum of twenty pails or bags being delivered to one location is required to qualify for discounted pricing. For more information please email info@ordersalt.ca
We deliver all our treated salt in pails with re-usable lids.
We believe in doing our part to reduce waste. We source recycled pails and lids that were originally used for food products. They are all washed, cleaned, and sanitized prior to us filling them. By using recycled pails we have prevents tens of thousands of pails from ending up in the landfill.
We offer two types of salt bins, treated salt and pet friendly ice melter.
The bins hold three hundred pounds of treated salt or ice melter and come with a re-usable scoop.
The bins are a great option for those who use a fair amount of salt during the winter.
Bins are delivered by us and filled on site. If you purchase a salt bin please send us an email to info@ordersalt.ca with a picture of where you would like it placed.
Other Questions
We are an indepenant team however our Partner Order Salt is looking for talented team members.
Email info@ordersalt.ca if you are interested in working with them.
Order Salt is the leading supplier in the industry, they fulfill thousands of orders a year, offer an easy ordering experience and have state of the art delivery routing software. Partnering with them allows us to offering better pricing, faster delivery, and a seamless ordering experience.
Once you place an order you now receive an order confirmation, as soon as your order is routed and our driver leaves the depot you will get another notification with a link that will allow you to provide delivery instructions for the driver and see your estimated delivery time. Additionally delivery locations are verified by GPS and you will receive a completion email with a photo of your delivery.
We are excited to offer you better service by partnering with Order Salt!
We begin accepting order on October 15th every year. Deliveries begin on November 1st and we stop accepting orders on March 15th. If we have extreme weather in March we may extend
Yes we do! Our Partner Order Salt facilitates our Fundraising efforts. They have a great fundraising program in place. To learn more please visit https://ordersalt.ca/fundraising/.
Yes you can, but cash payments are harder to process vs credit card payments.
All deliveries are contactless which means you will be required to leave money for the delivery driver to collect.
We will contact you the day before your delivery is scheduled to arrange for this.
Yes! E-Transfers can be sent to info@myicemelter.ca.
Once an order is placed you will receive an order confirmation email with payment instructions.
You will be required to included your delivery address or order number in the memo section of the transfer.
Transfer must be sent and received before your order is added to a delivery route. You will have 12 hours to send the transfer once your order is placed. Failure to do so may result in your order being cancelled or delayed.
Yes! Credit cards are our preferred payment method.
It is the fastest and easiest form of payment. Credit card orders are processed immediately and are often delivered the fastest.
Why is our Ice Melter Better?
Effective to -30C
Effective on cold nights
Fast Acting
Starts to work immediately
Highly Visable
Easy to see where you've spread
Free Delivery
Orders delivered to your door
No Minimum Order Required
Safer for Pets & Concrete
Specially formulated with Pets in mind.
Free Storage Pail & Lid
Get a Free Storage Pail with Lid with your first order.